Last updated: 28-04-2026
All Voices Mediation Network respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or interact with our services.
This policy applies to the website:
1. Who We Are
All Voices Mediation Network is a collaborative initiative offering inclusive mediation, training, advisory support, and educational services in areas including family mediation, diversity, disability, inclusion, cross-border practice, and professional development.
For the purposes of data protection law, the data controller is:
All Voices Mediation Network
Email: info@allvoicesnetwork.com
Website: https://allvoicesnetwork.com
2. What Personal Data We Collect
We may collect and process the following types of personal data:
Information you provide directly
When you contact us through our website form, email us, or make an enquiry, we may collect:
- your name
- your email address
- your phone number, if provided
- your subject or enquiry type
- the content of your message
- any additional information you choose to share with us
Technical information
When you visit our website, some technical information may be collected automatically, such as:
- IP address
- browser type and version
- device type
- operating system
- pages visited
- date and time of visit
- basic website usage information
This information may be collected through server logs, security tools, analytics tools, or cookies, where used.
3. How We Use Your Personal Data
We use personal data for the following purposes:
- to respond to your enquiries
- to communicate with you about mediation, training, advisory support, education, or collaboration
- to assess whether and how we may be able to support your request
- to provide information about our services
- to manage professional correspondence
- to improve the content, functionality, and security of our website
- to comply with legal, regulatory, or administrative obligations
- to protect our rights, users, website, and services from misuse or security risks
4. Legal Basis for Processing
Where the General Data Protection Regulation applies, we process personal data using one or more of the following legal bases:
Consent
We may process your data when you voluntarily submit a contact form, agree to be contacted, or give specific permission for a particular use.
Legitimate Interests
We may process your data where it is necessary for legitimate professional purposes, such as responding to enquiries, managing communications, operating our website, improving our services, and protecting website security.
Contractual Necessity
If you request services from us, we may process data where necessary to take steps before entering into an agreement or to provide agreed services.
Legal Obligation
We may process or retain data where required by applicable law, regulation, tax, accounting, or legal obligations.
5. Contact Forms
When you submit a contact form on our website, the information you provide is used to respond to your enquiry.
The contact form may collect:
- name
- email address
- phone number
- subject
- message content
- consent confirmation
- technical information required for spam prevention or website security
By submitting the form, you confirm that you have read this Privacy Policy and understand how your information will be handled.
6. Sensitive Information
Because our work may relate to family conflict, disability, chronic illness, vulnerability, neurodiversity, workplace inclusion, or other personal circumstances, you may choose to share sensitive information with us.
Please only include information that is necessary for your enquiry.
If you provide sensitive information voluntarily, we will treat it with particular care and use it only for the purpose of understanding and responding to your request, unless another lawful basis applies.
7. Cookies and Similar Technologies
Our website may use cookies or similar technologies to:
- enable basic website functionality
- improve website performance
- protect the website from spam or abuse
- understand how visitors use the website
- support embedded content or third-party tools, where used
Cookies are small files stored on your device when you visit a website.
If non-essential cookies are used, such as analytics or marketing cookies, these should only be placed where legally permitted and, where required, after your consent.
You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website functions.
8. Analytics and Website Tools
We may use analytics or website tools to understand how visitors use our website and to improve its performance.
These tools may collect technical or usage information such as:
- pages visited
- time spent on pages
- device type
- browser type
- approximate location
- referral source
If analytics tools are used, please add the relevant provider here:
Analytics provider: [Google Analytics / Matomo / none / other]
9. Embedded Content and External Links
Our website may include links to external websites, such as professional profiles, partner websites, LinkedIn pages, or other third-party resources.
External websites are responsible for their own privacy practices. We encourage visitors to review the privacy policies of any external websites they visit.
Embedded content from third-party websites may behave as if you visited those websites directly and may collect data according to their own privacy policies.
10. Who We Share Personal Data With
We do not sell your personal data.
We may share personal data only where necessary with trusted service providers who help us operate our website and communicate with you.
These may include:
- website hosting providers
- email service providers
- contact form tools
- website security or spam prevention tools
- analytics providers, if used
- professional advisers, where necessary
- legal or regulatory authorities, where required by law
Where service providers process personal data on our behalf, we expect them to handle it securely and only for the purposes instructed or legally permitted.
11. International Data Transfers
Some service providers may process data outside your country or outside the European Economic Area.
Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place, such as recognised data transfer mechanisms, contractual protections, or equivalent legal safeguards.
12. How Long We Keep Your Data
We keep personal data only for as long as necessary for the purpose for which it was collected.
Typical retention periods may include:
- contact form enquiries: up to 24 months
- general email correspondence: as long as necessary to manage the enquiry or professional relationship
- service-related records: for the period required for administrative, legal, professional, tax, or accounting purposes
- website technical logs: for a limited period required for security and maintenance
We may delete or anonymise data when it is no longer needed.
13. How We Protect Your Data
We take reasonable technical and organisational measures to protect personal data from:
- unauthorised access
- loss
- misuse
- alteration
- disclosure
- destruction
These measures may include secure hosting, access controls, website security tools, regular updates, and careful handling of personal information.
However, no website or internet transmission can be guaranteed to be completely secure.
14. Your Data Protection Rights
Depending on your location and applicable law, you may have the right to:
- request access to your personal data
- request correction of inaccurate or incomplete data
- request deletion of your data
- request restriction of processing
- object to processing
- request data portability
- withdraw consent where processing is based on consent
- lodge a complaint with a data protection authority
To exercise your rights, please contact us at:
info@allvoicesnetwork.com
We may need to verify your identity before responding to certain requests.
15. Children’s Data
Our website is not intended to collect personal data directly from children through the public contact form.
If a child’s personal data is provided in the context of a family mediation or related enquiry, it should only be shared by a parent, guardian, authorised professional, or another person with an appropriate lawful basis.
If you believe that a child has submitted personal data without appropriate permission, please contact us so that we can review and, where appropriate, delete the information.
16. Confidentiality of Enquiries
We recognise that enquiries may involve sensitive personal, family, professional, or organisational matters.
We handle enquiries with care and discretion. However, submitting a contact form or email through the website does not by itself create a mediator-client, adviser-client, therapeutic, legal, or confidential professional relationship.
A professional relationship is only formed when expressly agreed between the relevant parties.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations, or data handling practices.
The updated version will be published on this page with a revised “Last updated” date.
18. Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:
All Voices Mediation Network
Email: info@allvoicesnetwork.com
Website: https://allvoicesnetwork.com