Frequently asked questions
Here you will find answers to some common questions. If your question is not listed, you are welcome to contact us.
About mediation
What is family mediation?
Family mediation is a confidential and structured process that helps family members talk through difficult issues with the support of an impartial mediator. The mediator does not take sides or make decisions, but supports everyone involved to communicate more clearly, explore options, and work towards practical agreements.
When is mediation suitable?
Mediation can be helpful when family members want to resolve conflict or make arrangements after separation or divorce. It can also support families dealing with parenting plans, international arrangements, cultural differences, disability, chronic illness, or other complex family situations.
Can mediation agreements be made legally binding?
This depends on the country and the type of agreement. Mediators can help you write down what has been agreed. In many situations, parties are encouraged to have the agreement approved by a court or legal authority.
Cross-border and international families
Can you help with international parenting arrangements?
Yes. We can support families who are dealing with parenting arrangements across countries, cultures, languages, or legal systems. This may include questions about communication, travel, holidays, relocation, contact arrangements, and how children can maintain meaningful relationships with both parents and extended family.
Can sessions take place online if we are in different countries or time zones?
Yes. Sessions can take place online, which allows people in different countries or time zones to participate. We will discuss the practical arrangements in advance, including timing, privacy, accessibility needs, and whether online mediation is suitable for your situation.
Which languages do you work in?
We work in English, French, Greek, Arabic and Dutch. If more than one language is needed, we can discuss how to make the process as clear and accessible as possible for everyone involved.
Can an interpreter be involved if needed?
Yes, where appropriate, an interpreter can be involved. We will discuss this carefully in advance to make sure that the interpreter’s role is clear and that confidentiality, neutrality, and communication needs are properly respected.
Training and supervision
Who are your trainings designed for?
Our trainings are designed for professionals who work with families, conflict, communication, inclusion, or cross-border issues. This may include mediators, lawyers, social workers, psychologists, therapists, educators, family support professionals, and professionals working in organisations or community settings.
Do you offer online training?
Yes. We can offer online training for individuals, groups, teams, or organisations. Online training can be adapted to include interactive exercises, discussion, case examples, and space for reflection.
Are your trainings interactive?
Yes. Our trainings are designed to be practical and participatory. Depending on the topic and group, we may use case studies, discussion, exercises, role play, reflection, and examples from professional practice.
Do participants receive a certificate?
The participants will receive a certificate of attendance. The details can be agreed in advance, depending on the type, length, and purpose of the training.
Content and approach
What topics do your trainings cover?
Our trainings can cover family mediation, cross-border and multicultural mediation, child-inclusive practice, disability and accessibility in mediation, neurodiversity, chronic illness, inclusive communication, culture and identity, power dynamics, and working with complexity in conflict situations.
How practical are the trainings?
The trainings are designed to connect theory with practice. We aim to give participants tools, questions, frameworks, and examples that they can apply in their own professional work.
Do you include role plays, case studies, or exercises?
Yes. Depending on the training format and the needs of the group, we can include role plays, case studies, group exercises, reflective questions, and practice-based discussion.
Can you help professionals become more inclusive in their practice?
Yes. A central part of our work is helping professionals reflect on how mediation, communication, and support processes can become more accessible and inclusive. This includes attention to disability, chronic illness, neurodiversity, culture, language, power, and lived experience.
Practical questions
How long are the trainings?
Training length can vary depending on the topic and the needs of the group. We can offer shorter introductory sessions, half-day or full-day workshops, or longer training programmes.
Can trainings be delivered as a one-off workshop or a longer programme?
Yes. Trainings can be delivered as a single workshop or as a longer programme over several sessions. We can discuss the best format depending on your goals, participants, and available time.
What languages can the training be delivered in?
Trainings can be delivered in English, French, Greek, Arabic and Dutch. If your group has specific language needs, we can discuss possible adaptations or interpretation.
Can you collaborate with another trainer or organisation?
Yes. We are open to collaboration with other trainers, organisations, professional networks, and institutions. We are happy to discuss how our expertise can complement an existing training, project, or programme.
Training and organisational support
What kind of organisations do you work with?
We work with organisations that want to improve communication, inclusion, conflict resolution, and accessibility. This may include non-profit organisations, public institutions, schools, universities, professional networks, companies, community organisations, and international teams.
Can you support teams dealing with conflict?
Yes. We support teams that are experiencing conflict, communication difficulties, or tension around change, difference, roles, or collaboration. Depending on the situation, this may involve mediation, facilitated dialogue, training, or advisory support.
Can you help organisations create more inclusive practices?
Yes. We can help organisations reflect on how their communication, decision-making, conflict processes, and working culture can become more inclusive. This can include attention to disability, chronic illness, neurodiversity, culture, language, accessibility, and power dynamics.
Practical questions
Can sessions take place online or at our location?
Yes. Sessions can take place online, at your location, or in a hybrid format, depending on the needs of the organisation, the participants, and the nature of the work.
Do you work internationally?
Yes. We work with organisations and professionals across countries, especially where there are cross-border, multicultural, or multilingual dimensions. Online formats make international collaboration possible.
Can you evaluate the training afterwards?
Yes. We include an evaluation process after the training or organisational support. This includes participant feedback, reflection on learning outcomes, and suggestions for next steps.
Do you offer reduced rates for non-profit or community organisations?
We are open to discussing reduced rates for non-profit or community-based organisations.